Refund & Cancellation Policy
Transparent, fair, and compliant with Egyptian consumer protection standards.
1. General Principle
At Hegab Academy, our priority is providing high-caliber dental and surgical education. We understand that circumstances may change, and we offer a transparent and straightforward refund policy for all our digital courses, in-person surgical workshops, and academy memberships.
2. Online Courses (Recorded & Modular)
Students who purchase an individual online course are eligible for a 100% full refund within 14 calendar days from the date of purchase, provided that:
- The student has viewed less than 20% of the total course video lectures.
- The final examination has not been attempted and no certificate of completion has been issued or downloaded.
Once more than 20% of the content is accessed or a certificate has been generated, the course is deemed consumed and is non-refundable.
3. Live & Hands-on Surgical Workshops
Due to limited seat capacities, venue booking, and custom cadaveric/surgical materials prepared in advance:
More than 7 Days Before Workshop
You can request a Full Refund (100%) or reschedule/transfer your seat to the next available edition with zero transfer penalty.
Within 7 Days of Workshop
A 50% partial refund is issued, or you may transfer your registration ticket to a nominated colleague at no extra charge.
4. Academy Memberships & Subscriptions
You may cancel your recurring academy membership at any time directly through your account dashboard. Cancellation takes effect at the conclusion of your current active billing month/year, and you will retain full member privileges until that date.
5. Refund Payment Method & Processing Timeline
Approved refunds are credited directly back to the original payment method used during checkout (Credit Card / Debit Card through our payment gateway).
6. How to Submit a Refund Request
To initiate a refund, simply send an email to support@hegabacademy.com or reach out on WhatsApp at +20 100 440 1598 with:
- Your full registered name and registered email address.
- Order / Transaction ID.
- Name of the course, workshop, or membership plan.
- Reason for the cancellation request.